![]() ![]() Recent years saw the world’s leading tier-1 grocery retailers and discounters allocate more attention and resources to store automation technologies to enhance the shopper experience and solve many inherent inefficiencies, chief among them being checkout lines and stock management. This is good news for retailers who are betting on automation. This was corroborated by a recent Capgemini research, which also found that 60% of consumers view automation as a solution to the long line problem and 48% believe it can also solve out-of-stock. In a global survey ranking the biggest pain points shoppers experience in physical stores, responders ranked long checkout lines at the very top, followed by out-of-stock items. More bothersome is the fact that long lines are damaging to shoppers’ experience and lead to frustration and lost customer lifetime value. ![]() It’s not an expense easy to measure, but take into account hidden costs such as abandoned carts, shoppers who steer clear during rush times, and checkout inefficiencies, to highlight just a few. ![]()
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